Computer Technology News: Have you heard of spear phishing?

Keep your business IT infrastructure running smooth. Read about the latest technology security, trends and tips that can help your business grow and prosper.

Have you heard of spear phishing? Click to read March Newsletter.

Comment below or follow this blog by email>

What is Managed Anitvirus and Why Should You Have it

Managed antivirus solutions are offered by IT managed service partners. These tech experts take care of installing the software on PCs, MACs and other devices, and will then manage the solution within a dashboard that provides instant alerts and notifications of any issues.

They will also ensure that scans are up-to-date and scheduled for a convenient time, thus protecting computers.

The best way to think of these solutions is that they are specifically provided by a company to look after your computers and protect them from viruses and other security vulnerabilities.

Click here to read the full article

Managed antivirus is not more costly then traditional antivirus software, but it is much more effective. The investment in an antivirus security solution far outweighs the cost of downtime and repair, should your computer get contaminated.

Contact us for more information and a quote for managed antivirus at 905-709-2656 TF 1-877-709-2656 or click here to complete the request form.

Avaya IP Office Helps the Cake Boss Grow the Business

A bakery suddenly finds itself dealing with rapid business growth, after being on a hit reality show Cake Boss. Carlo’s Bakery challenge is how to expand the business without losing the creativity, quality, and customer service that they are famous for.

They realize that they need a simple, scalable collaboration solution and implement an Avaya IP Office phone system. By adding mobile, messaging, video and contact center applications that make collaboration with employees, customers and vendors seamless, simple, and personal - the same way it’s always been since 1910.

Click here to download the Success Storey in PDF

 

See How Carlo’s Bakery Scales Creativity and Customer Service

See what our customers are saying, click to read testimonials

Avaya IP Office UC PBX business phone system | Ontario | Toronto | GTA | Markham | Thornhill | Richmond Hill | Concord | Vaughan | Woodbridge | Mississauga | Brampton | Scarborough | Pickering | Oshawa | Whitby | Ottawa | London | Kitchener

Avaya IP Office Promotion 15% Discount

Take advantage of this limited time special discount of 15% on Avaya hardware. 

LIMITED TIME 15% Discount

Discounts on Avaya IP Office phone system, digital and IP phones and other hardware.

Expires March 28, 2014

Call today for a quote and all the details, 905-709-2656 TF 1-877-709-2656 or via email at

 www.vbsitservices.com/about-us/contact-us

***********************************************************************************************

Take 15% off this phone

Take 15% off this
conference phone

***********************************************************************************************

 

Phone systems & VoIP Technologies designed with your business in mind.

Click here to learn more 

 

 

Hear. There. Everywhere. Keeping your business moving forward with Avaya IP Office Solutions.

Customers demand immediate attention. Get a jump on the competition with Avaya’s IP Office Customer Experience Management solutions. The solutions are simple to deploy, integrate, run and manage, and they work with your existing systems.

The right telephone communication system can help your business break through the challenges that small business face today by enabling your company to achieve cost savings, functionality and flexibility to run your business more effectively.

Avaya IP Office business phone system gives you the flexibility to respond effectively to your customers across every communication channel from wherever your team is located.

Learn more by downloading the free whitepaper.
Click on the link below:

Avaya PDF Whitepaper Download


Need advice? Contact us with your questions. We'll help you figure out what features can help your business within your budget.

Call for a free consultation, 905-709-2656, TF 1-877-709-2656 or send us your questions via email at: www.vbsitservices.com/about-us/contact-us

How we Avoided a $40K Order Scam

This past week, we received an order for about $40,000 from a sizable organization, but quickly discovered it was a scam. I can't take credit, as I was not involved. But thankfully, we have a team that cares and processes to ensure that these situations are handled properly.

The skilled individual that orcastrated the deal, went to great lengths to ensure that he and his company looked legitimate. The website, email, phone numbers and address looked perfectly real. At first glance, it seemed like a real opportunity. 

The deal was red flagged early on, but our suspisions became apparent when the individual approved the order and requested immediate next day delivery on 30 day payment terms. This request triggered an internal process to investigate the customer. What happen next was astonishing. 

In a single phone call to the organization's head office, it was discovered that we had been targeted by a scammer. The individual was already being investigated. We offered to help, but it seems that they already knew who it was and didn't need further assistance.

When I first heard the details of this of this story, I didn't know if I should be angry or celebrate. Of course I celebrated. I celebrate the fact that we have a great team and that everyone cared enough to avoid a bad situation. 

I wanted to share this story with you because I would hate to learn that anyone has been taken advantage by this or any other scammer. There's a world of honest and amazing people out there that want to work with you, so don't think that you need to rush into every opportunity to make a sale. Be selective of who you work with. Base your relationships on trust and mutual respect. And work with people you like and enjoy dealing with.

The successful businesses that I have had the pleasure to work with, all have something in common. They understand that to succeed you need to have processes, technology to drive the processes and most importantly a strong team of dedicated and trained individuals. Organizations that don't understand this, could end up being taken advantage of and possibly in a difficult financial predicament. 

You've heard the old saying, "If it's too good to be true, it probably is."

The moral of the story is that every organization needs to have popper processes in place to qualify, verify and approve transactions. You also need to have clear policies and stick to them. Don't be seduced by a seemingly large order. Don't bend the rules to accommodate a customer you have no history with. Stick to your policies and don't be afraid to ask for a 50% deposit and/or COD. 

And as a last thought, "It's better to make no deal at all, than to make a bad deal."

(I learnt that one from my father)

I would love to hear your thoughts. Feel free to comment below.

To your success,

Miguel M. Ribeiro